Frequently asked questions
+ Cancellation Policy
Customers will receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to inquire about a cancellation. No-shows will be charged the full price. If your trip plans have changed you can cancel up to 48 hours in advance for a full refund.
+ What to bring on the boat
- Sun Screen
- Sun Glasses
- Waterproof Cameras
- A Waterproof case for your Phone
+ What to wear on the boat
- For Snorkel tours: Swim Suits & Sun Shirts
- For Watching, Relaxing, Fishing: Casual clothing that protects you from the elements.
+ Are the tour's family friendly?
Yes! However, please be aware we are on open water with no seat belts or play areas, so please make sure they are the age to safely participate.
+ What level swimmer can enjoy the tours?
Any! We do provide life jackets & float noodles. Basic swimming/floating skills are helpful.
+ Do you provide translators?
YES! Contact us for details.
+ Am I guaranteed to see whales & dolphins?
No. The main thing to remember is that these are wide-ranging wild animals that travel many miles in just one day, and so their movements and whereabouts cannot always be predicted. We are visiting their world – and this element of unpredictability makes a good sighting all the more precious! That being said, we go at the best times, to the best locations to make a sighting very likely.
+ Am I guaranteed to catch a fish?
No. As these are wild animals we can not guarantee a catch, however, we have amazing guides and the possibility of a catch is very likely.
+ Do you offer a kama'aina discount?
Yes! With a Valid Hawaiian ID, We offer $25 off per person on all Sunday Tours.
+ How long are the tours?
They are about 2-4 hours depending on conditions, weather, and sea life.
+ What happen's if someone gets seasick / Isn't enjoying the Tour?
Great questions, We will return them to the dock, then take the rest of the party back out.
+ Are there restroom onbaord?
Unfortunately no, we recomend using the restroom before hand. We also keep out tours to under 4 hour to accommodate for this.